Privacy policy

Introduction

This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you visit our website www.navjeevana.com, interact with our services, or make a purchase from us. By accessing or using our Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect information about you in the following ways:

a) Information You Provide Directly

When you interact with our Site or services, you may provide us with:

• Personal Identification Details: Name, email address, phone number, billing and shipping address.
• Order Information: Products purchased, payment method, transaction details.
• Account Information: Login credentials and account preferences (if you create an account).
• Communications: Any messages, reviews, or feedback you submit through forms, email, or customer support.
• Other Voluntary Information: For example, details shared during surveys, contests, or promotions.

b) Information We Collect Automatically

Whenever you visit our Site, certain information is collected automatically, including:

• Device type, operating system, and browser information.
• IP address and approximate geographical location.
• Date, time, and duration of your visit.
• Pages you view and links you click.
• Referring website or search engine.
• Data from cookies, pixels, and similar tracking technologies.

c) Information from Third Parties

We may also receive information about you from:

• Payment gateways to confirm transactions.
• Logistics partners for order delivery and status updates.
• Analytics & advertising partners for better customer insights and marketing.
• Social media platforms when you engage with our accounts or promotions.

2. How We Use Your Information

We use your personal data responsibly and only for legitimate business purposes, including:

• Order Fulfilment: To process your purchases, arrange shipping, provide invoices, and manage returns/exchanges.
• Customer Support: To respond to your questions, complaints, or requests.
• Account Management: To create, maintain, and secure your account on our website.
• Product & Service Improvement: To analyze customer feedback and behavior, helping us improve our ghee and wellness products, website features, and overall experience.
• Marketing & Communication: To send promotional offers, newsletters, or product updates (only if you have consented).
• Legal Compliance: To meet applicable laws, tax requirements, and regulatory obligations.
• Fraud Prevention & Security: To detect, prevent, and address fraud, unauthorized transactions, or misuse of our services.

3. Cookies and Tracking Technologies

We use cookies and related technologies to provide you with a seamless shopping experience. These may include:

• Essential Cookies: Required for the website to function (e.g., remembering your shopping cart).
• Analytics Cookies: To understand how users interact with our Site and improve functionality.
• Advertising Cookies: To show you personalized ads and promotions across the web.
• Preference Cookies: To store your choices, such as language or region.

4. Sharing and Disclosure of Information

We respect your privacy and do not sell or rent your personal data. However, we may share your information with trusted third parties, such as:

• Service Providers: Payment processors, courier companies, IT hosting providers, and analytics services.
• Marketing Partners: Only if you have opted in to receive marketing communications.
• Legal Authorities: Where required by law, legal process, or government request.
• Business Transfers: In case of mergers, acquisitions, restructuring, or sale of assets, customer data may be transferred as part of the business.

5. Data Security and Retention

• We adopt industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
• Sensitive payment information is processed through secure third-party gateways, and we do not store your complete financial details on our servers.
• We retain your information only for as long as necessary to fulfill orders, meet legal obligations, resolve disputes, and improve our services.

6. Your Rights

Depending on applicable law, you may have rights over your personal data, including:

• Access & Portability: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal and operational limitations.
• Restriction: Request restrictions on how we process your information.
• Objection: Object to certain types of processing (e.g., direct marketing).
• Consent Withdrawal: Withdraw consent for marketing emails or promotional communications.

7. Children's Privacy

Our products and services are intended for adults. We do not knowingly collect or process personal information of individuals under 18 years of age. If we become aware that we have collected such data, we will promptly delete it.

8. Third-Party Websites and Services

Our Site may link to external websites or services. Please note that we are not responsible for the privacy practices of those websites. We encourage you to read their respective privacy policies when visiting them.

9. International Data Transfers

Since we may use service providers located outside India, your data may be transferred to and stored in other countries. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in business practices, technology, or legal requirements. Updates will be posted on this page with the revised "Last Updated" date. We encourage you to review the policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at: